Critical Incident Response

When a crisis occurs in the workplace, FSEAP provides the expertise that restores calm and productivity. We work with individuals and groups to facilitate the healing that is required following critical workplace incidents and traumatic events.

Critical Incident Response services are typically combined with an Employee Assistance Program.

Your Partner in Workplace Health™

We understand the impact of trauma caused by violence, accidents, death, injury, illness and suicide on workplaces and employees. We also recognize that there are different levels and approaches to responding to traumatic incidents. Family Service Employee Assistance Programs offers a range of Critical Incident Stress Management (CISM) services to help employees learn effective coping skills and build resilience to deal with stressful events.

Interventions to address stress and trauma include:

• 24-Hour Telephone Lines offer direct access to master's level counsellors for crisis management and emergency response. Counsellors offer immediate support by phone and, if required, dispatch On-Site Response Services.
  
• On-site response services place Mental Health Professionals wherever they're required - and as quickly as same day if required. The size, breadth and experience of our response team ensures that we are able to provide an appropriate and timely response, even to remote locations.
  
• Counselling Services for individuals and families provides professional assistance for those who self identify as having difficulty with stressful events.
  
• Workplace Training is available for supervisors, managers, union representatives and other key personnel to ensure that they understand the impact of stress and trauma on employees and the workplace. We teach them how to identify and talk to employees at risk and make them aware of support services available.
  
• Education and Life-Skills Development seminars are available for employees at all levels to help them learn how stress and trauma affects them in their life and work, how to reduce stress and how to maintain a positive focus so that they are able to adapt quickly to change and trauma.
  
• consultation services assist organizations with the development and implementation of protocols and procedures for responding to critical incidents.
  
• Peer First Response Team: We are able to work with your organization to enable a group of your own employees to provide assistance on the scene immediately following a critical incident. We can help you set guidelines and protocols for the team and provide training for team members.

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