Just-In-Time Consultations

A healthy workplace strategy promotes a supportive role for managers and makes management of relationships with employees a top priority. But with a new role and a demanding work environment, it's often the manager that needs support and guidance. Just-In Time Consultations offer managers and supervisors access to timely, professional, confidential advice just when they need it.

Your Partner in Workplace Health™

As Your Partner in Workplace Health™, our role is to provide your oganization with the tools you need to sustain change and grow forward in health. Effective managers are essential to your success. While most organizations today offer programs and support services to address employee well-being, few are available to address the specific support needs of managers.

Family Services Employee Assistance Programs has over 30 years experience helping managers deal with sensitive employee issues.

Just-In-Time Consultations:

Just-In-Time Consultations are available to provide managers and supervisors with:

• Advice on identifying and addressing high-risk behaviours in the workplace, such as depression, substance abuse, stress and burnout, anger and violence
• Advice on how best to approach an employee whose performance at work has declined and encouraging them to get help to deal with a personal issue
• Guidance on optimal strategies for supporting an employee's recovery, as well as specific case-by-case advice as needed on reintegration or specific accommodations for employees in need (see also Addictions Plus and Depression Plus)
• Suggestions for dealing with team or interpersonal conflicts in the workplace
• Assistance to deal with potentially violent situations in the workplace (see also Take10 Violence Prevention)
• Assistance with helping employees deal with the death, injury or serious illness of a co-worker
• Assistance following a traumatic event in the workplace (see also Critical Incident Response)
• Help to manage their own anger, anxiety and emotions when dealing with employees and to cope with stressful situations
• Details regarding EAP policies and procedures, including areas and options for service (when included as part of an Employee Assistance Program)

Calls are answered by counsellors at our 24-hour toll-free Contact Centre 24 hours a day, 365 days a year. All assistance is confidential. Just-In-Time Consultations are typically paired with an Employee Assistance Program.

Training, coaching and counselling are also available for support and development of managers.

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